Privacy policy

Last updated: 30/10/2025

This Privacy Policy explains how Northbridge Coats (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from https://www.northbridgecoats.com (the “Website”). By using our Website, you agree to this policy.

1. Company Information

•Business / Store Name: Northbridge Coats
•Legal Entity: AOS Commerce
•Registered Address: Lorenzstraat 70, 2984 EM, Ridderkerk, Zuid-Holland, The Netherlands
•Country of Registration: The Netherlands
•Company Number: 98618830
•Email: support@northbridgecoats.com
•Phone: +31683519354
•Data Controller: AOS Commerce (details above). We sell to customers in the UK only.

2. Information We Collect

•You provide: name, email, shipping/billing address, phone number, order details, and payment details (processed securely by our payment providers—we do not store full card numbers).
•Automatically collected: IP address, device and browser information, pages viewed and interactions, cookies/identifiers, referring site and timestamps. Our ecommerce platform (Shopify) provides additional technical data needed to operate checkout and prevent fraud.

3. How We Use Your Information

•Process and deliver your orders, returns and refunds
•Take payments securely and prevent fraud/abuse
•Provide customer support and service communications
•Improve our Website, products and user experience (analytics)
•Send marketing emails only if you opt in (you can unsubscribe any time)
•Comply with legal and tax obligations

4. Lawful Bases (UK GDPR)

•Contract – to fulfil your order and provide services
•Consent – for marketing emails and cookies that require consent
•Legal obligation – e.g., tax and accounting retention
•Legitimate interests – e.g., security, fraud prevention, analytics (balanced against your rights)

5. Sharing Your Personal Information

•Ecommerce & hosting: Shopify
•Payments: Shopify Payments/Stripe, Shop Pay, Apple Pay, Google Pay, card networks (Visa, Mastercard, American Express)
•Email & marketing: (e.g., Shopify Email / Klaviyo, if enabled)
•Analytics: Shopify analytics and/or Google Analytics (if enabled)
•Delivery partners: common UK carriers (e.g., Royal Mail, DHL, UPS, etc., depending on destination)
•We do not sell your personal data. Providers act under contracts that limit processing and require appropriate safeguards.

6. International Transfers

We are based in the EU and use providers (including Shopify and payment processors) that may process data outside the UK. Where required, we rely on recognised safeguards such as the UK International Data Transfer Addendum/Agreement (IDTA) and/or EU Standard Contractual Clauses with the UK Addendum to protect your information.

7. Retention

•Orders & invoices: kept for up to 7 years to meet accounting/tax requirements.
•Support messages: kept as long as needed to handle your request.
•Marketing consents: kept until you unsubscribe or request deletion.
•When data is no longer required, we delete or anonymise it. You can request deletion at any time (see Contact).

8. Cookies

•We use cookies and similar technologies to keep the site secure and enable checkout (essential), measure performance (analytics), and run advertising/retargeting where enabled (advertising).
•You can manage cookies in your browser and via our cookie banner. Opt-out of Google advertising cookies here: https://adssettings.google.com.

9. Your Rights (UK)

•You have the right to access, rectify, erase, restrict or object to processing, and to data portability. Where we process data based on consent, you may withdraw consent at any time (e.g., unsubscribe links in emails).
•You also have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk. We’d appreciate the chance to address your concerns first—please contact us.

10. Security

• We use appropriate technical and organisational measures to protect your data. However, no method of transmission or storage is completely secure.

11. Third-Party Links

•Our Website may contain links to third-party sites. Their privacy practices are governed by their own policies.

12. Adults Only

•Our Website and services are intended for adults (18+). We do not knowingly collect data from children under 18.

13. Changes to This Policy

•We may update this policy from time to time. Changes will appear here with an updated “Last updated” date.

14. Contact Us

Mon–Sat, 09:00–18:00 (UK time). We reply within 1–2 business days.

•Email: support@northbridgecoats.com